Privacy policy

Privacy Policy

Last Updated: May 15, 2026

At Twixt Designs, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Twixt Designs (Pvt) Ltd collects, uses, and protects your information when you visit our website, place an order, or contact us.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following personal information when you use our website or place an order:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information
  • Order and transaction details
  • Account login details
  • Communications with us
  • Device and browsing information (such as IP address and browser type)

How We Collect Information

We collect information:

  • Directly from you when you place an order, create an account, subscribe to emails, or contact us
  • Automatically through cookies and similar technologies when you browse our website
  • Through trusted service providers and partners that help us operate our store

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Manage your account
  • Improve our website and shopping experience
  • Send order updates and service-related communications
  • Send marketing emails or promotions (you may unsubscribe at any time)
  • Prevent fraud and maintain website security
  • Comply with legal obligations

Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

  • Shopify (our e-commerce platform)
  • Payment providers
  • Shipping and delivery providers
  • Marketing and analytics services
  • IT and customer support providers

We may also share information if required by law or to protect our rights and business.

We do not sell your personal information.

Shopify

Our store is hosted on Shopify. Shopify may collect and process certain personal information in order to provide and improve their services.

To learn more, please review the Shopify Privacy Policy.

Cookies & Advertising

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize advertising.

You may disable cookies through your browser settings, though some website features may not function properly.

You may also unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Data Security

We take reasonable steps to protect your personal information. However, no online system can guarantee complete security, and information transmitted over the internet may not always be secure.

Retention of Information

We keep your information only for as long as necessary to:

  • Provide our services
  • Complete transactions
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our policies

Your Rights

Depending on your location, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Request a copy of your data

To exercise these rights, please contact us using the details below.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

International Transfers

Your information may be processed or stored outside your country, including through Shopify and other service providers.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised “Last Updated” date.